VOLRIX Know Your Customer Policy and Anti-Money Laundering (“Policy”) is designed to prevent money laundering, terrorist financing, fraud, or any other financial crime. By accepting our Terms of Service, you accept this Policy as well.
Identification and Verification.
For this Policy we may require you to provide us with the following information: first name, last name, address, telephone number, e-mail address, date of birth, taxpayer identification number, government identification number, and information regarding your bank account (such as the name of the bank, the account type, routing number, and account number).
Also, we may request from you your driving license or any other national ID, internal or international passport, a selfie with you ID-card, passport or bank card, bank statement, utility bill, tax document or other documents that we consider necessary for your identification. We may request from you video identification during the on-boarding process, before or after a transaction. The submitted documents should have a valid date of expiring or be issued no more than three months before the date of identification and should list your name and your current address. You agree to keep us updated if any of the information or document you provide changes.
Our basic policy to identify you is the following (please pay attention that we are not limited to this list and have the right to request from you any other document that we consider necessary for your identification): (a) starting from the first transaction and if the total amount of your transactions is less than 15000 euro – we will request your we request you to create an account, to provide and verify email and phone number, to provide for the verification driving license or any other national ID, internal or international passport. After we verify your identity the transaction will be approved. (b) The total amount of your transactions is 15000 euro or more – we will request your address, bank statement, utility bill, tax document, your photo (selfie) with the submitted document in hand or other documents that lists your name and your current address. We will request you to pass video identification.
We may perform the inquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries. You hereby acknowledge that we shall have the right to investigate you in case we determine you to be risky or suspicious.
When we carry out these inquiries, you acknowledge and agree that your personal information may be disclosed to credit reference and fraud prevention or financial crime agencies and that these agencies may respond to our inquiries in full.
We shall have the right to verify your identity on an on-going basis, including cases when your identification information has been changed or your activity seemed to be suspicious (unusual for you). We reserve the right to request up-to-date documents from you, even though you have passed identity verification in the past.
We may monitor and analyse your transactions. We may perform compliance-related tasks, including capturing data, filtering, record-keeping, investigation management, and reporting. We may place you on watch and service denial lists, open cases for investigation where needed, send internal communications and fill out statutory reports, if applicable.
We shall have the right to: i) report your transactions of suspicious nature to the proper law enforcement, ii) request you to provide any additional information and documents in case of suspicious transactions, iii) suspend or terminate your account when we have a suspicion that you are engaged in illegal activity.